SiteLock VPN | TechRadar
Site lock is a popular cybersecurity company founded in 2008 that specializes in protecting the websites (hence the name) of small businesses, but also providing solutions for individuals. One of these solutions is a VPN which can be purchased as a separate service.
SiteLock VPN is available under three subscription plans: one month, one year and two years. The latter is the cheapest, costing just $ 3.99 / month (billed at $ 95.75 every two years), a 40% discount on the monthly subscription.
Unfortunately, the only accepted payment method is credit / debit card, which doesn’t allow you as much flexibility and user control as with PayPal, nor the anonymity of cryptocurrencies.
There is no free trial and the refund policy only applies if the service is not working. Specifically, it states that you can request a refund within 30 days of signing up for the service, but you must submit your request in writing, along with your reasons. However, you will only receive your refund if “SiteLock’s services are not functioning, as determined solely by SiteLock, or if there is an early termination of unused prepaid services by SiteLock”.
The cancellation process itself is very inconvenient, as you have to wait for someone from customer service to verify your identity so that the cancellation request can be verified, leaving you to wait an indefinite amount of time before your account. be canceled.
While SiteLock VPN is a decent alternative to the likes of ExpressVPN, NordVPN, Surfshark, and CyberGhost, it is not at the same level.
These major VPN players always have much better deals. All of them are located outside of the US, have little privacy, support torrenting, unblock BBC iPlayer, and allow you to pay through a variety of different methods. They also provide access to a lot more servers, a lot more information about their products, and include a lot more features in their applications.
During our testing, we attempted to access geo-restricted libraries on two popular streaming services: Netflix and BBC iPlayer. We were able to unblock the content we wanted on Netflix, but we weren’t so lucky with BBC iPlayer, who successfully acknowledged that we don’t access the platform from the UK, even if we have connected to VPN servers there.
About the company
SiteLock’s head office is located in Arizona, United States. Its VPN service provides users with access to over 1,100 servers in over 40 locations around the world, including Albania, Colombia, Costa Rica, Mexico, Israel, Nigeria, Peru, Moldova, South Africa, United Arab Emirates and other.
Confidentiality and encryption
The apps are very modest on privacy features, with the exception of the kill switch which can be enabled on Windows (although it is disabled by default). We tried asking the provider for more details on the encryption, but our email queries fell on deaf ears. What we do know is that the apps use the OpenVPN and IKEv2 connection protocols.
At the supplier Customer agreement, we found information about its no-logging policy. The document states that the service does not monitor, record, log, store or transmit your activities to any third party. We’re also told that it doesn’t “store connection timestamps, session information, bandwidth used, traffic logs, IP addresses, or other data.”
Since there has still not been an independent audit of the VPN platform, we have no choice but to trust these claims.
SiteLock VPN offers apps for Mac, Windows, Android, and iOS devices, and these can be downloaded from the user’s dashboard. There you will also find simple instructions for their installation and use, as well as video instructions. No other platform appears to be supported.
If you need help beyond the installation instructions, you can try SiteLock FAQ / Support section but it is not really abundant. You may need to contact customer service directly by phone, Contact form or E-mail. The supplier is also present on social networks on Facebook, Twitter, Instagram and LinkedIn.
We tried email support, but never got a response. This could be because our questions were more general in nature, but the vendor competition was much more enthusiastic to answer.
Speed and experience
We found the apps to be very easy to use, given that there aren’t a lot of features to play with. The connection process is a bit more complicated than it could be, as you have to select the server in the settings, click on Save, then go back and click on Connect. However, the app connects quickly, in just a few seconds and you will receive a notification once the connection is successful.
The provider’s speeds were tested on a 44.66 Mbps test connection from a location in Southeastern Europe. We first wanted to see how the “Best Available” server would work. In our case, it was a server in Belgrade, Serbia that delivered a good 20.17 Mbps, although we expected more from the “best available”.
Then we moved on to the UK, which gave us better results than Serbia, measuring a very good 21.98 Mbps. We then hopped onto a server in New York, which provided a high speed (considering the test speed) of 15.22 Mbps. Finally, a server in India only gave us 7.61 Mbps, but this is typical considering the distance of the server from our location.
SiteLock VPN is a handy VPN solution for anyone who isn’t planning on using it for torrenting or streaming BBC iPlayer, or too concerned about the lack of an audited no-logging policy.
Its benefits include affordable prices, exceptional download speeds, Netflix unblocking capabilities, and available customer support over the phone. However, if you are still concerned about privacy and want to access every possible corner of the internet, you may want to consider an alternative.